Terms of Service
Last Published: April 8, 2023 at 10:31 am MST
1. Introduction
These Terms of Service (“Terms”) govern the relationship between you (“Client”) and Aidan Taylor Marketing (“ATM,” “we,” “us,” or “our”), a digital marketing agency. By using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our services.
2. User Guidelines
As a client of Aidan Taylor Marketing, you agree to:
a. Comply with all applicable laws, regulations, and industry standards.
b. Provide accurate and complete information when engaging with us and during the course of our relationship.
c. Use our services for lawful purposes only and not engage in any activities that may harm or disrupt our services or other clients.
d. Communication Channels:
i. Chat System: We provide access to a Chat system that enables you to communicate with us 24/7. We will make every effort to respond within a business day, typically much faster. Please be mindful that responses may not be immediate, especially outside of designated business hours (M-F 8a to 5p MST).
ii. Email Support: We also provide a Ticketing system through email, allowing you to raise an issue or request a service 24/7. To use this service, simply send an email to support@aidantaylor.com. Please allow a business day for responses, although we usually respond much quicker. All communication will be handled through email, and there is no need to log in to any additional systems.
By utilizing these communication channels, you agree to respect our work hours (M-F 8a to 5p MST) and refrain from contacting us outside of designated business hours, unless it is an emergency or previously agreed upon. In case of an emergency, you may reach us at our business phone number: (833) 467-5864. Once you become a client, you will be provided with the mobile phone numbers of both the CEO and President for direct communication as needed.
3. Ownership of Work and Intellectual Property
All work created for you by Aidan Taylor Marketing, including but not limited to designs, content, and strategies, will become your property upon completion and payment. We place no restrictions on the use of our work, and you are free to modify, share, or distribute it as you see fit.
However, we do retain ownership of our proprietary marketing execution platform, which is made available to you via a subscription. As long as you maintain your subscription, you will have access to the information contained within our proprietary marketing execution platform.
4. Account Access and Passwords
We will share all relevant passwords and account access with you for the applications we use on your behalf. We will never intentionally lock you out of any application, except for accounts shared by all clients to preserve the privacy of each client (e.g., website hosting accounts).
5. Termination of Services
a. By Client: You may terminate your relationship with Aidan Taylor Marketing at any time. We ask that you provide us with a 30-day notice before discontinuing our services. We will ensure you have access to all accounts we’ve created on your behalf and will assist in the transition of all assets (e.g., transferring your website to a new host).
b. By Aidan Taylor Marketing: We reserve the right to terminate our services and relationship with any client who engages in abusive behavior, including but not limited to verbal attacks, disrespecting boundaries (e.g., calling at all hours, all days, holidays, etc.), or repetitive slow payment or non-payment. These examples are illustrative, not exhaustive. In the event of termination, we will provide you with a written notice and allow you a reasonable amount of time to find alternative services.
6. No Contracts
Aidan Taylor Marketing does not require clients to sign contracts. We believe in building long-lasting relationships based on trust, quality, and effectiveness of our work.
7. Changes to Terms of Service
We may update or modify these Terms from time to time. We will notify you of any significant changes and will post the updated Terms on our website. Your continued use of our services after the updated Terms have been posted constitutes your acceptance of the changes.
8. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Aidan Taylor Marketing is located, without regard to its conflict of law provisions.
9. Contact Information
If you have any questions or concerns about these Terms, please contact us at support@aidantaylor.com or (833) 467-5864.