This post originally published August 9, 2008.

I've been reading and enjoying a new book called Groundswell. It's about adapting your company/organization to the new world of social media (Web 2.0). In the book, there are countless examples of companies fighting to maintain control of their brand and corporate messaging. All ultimately reaching the conclusion that it is no longer possible today. Your brand is what people say it is, not what you say it is. Well, I've related to a number of thes...


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